# Support & FAQ | AIM Previz

https://aimpreviz.com/support

[Previz](https://aimpreviz.com/) / Support

# Support hub

Everything you need to work the platform — from first frame to final pre-viz delivery. Every plan number below is read from the same configuration the app enforces.

## Get in touch

01

### Email support

Detailed assistance within 24 hours.

Contact us

02

### Community

Join filmmakers and creators on Discord.

Join Discord

03

### Documentation

In-depth guides for every room.

Read the manual

Frames made in Previz. The answers below are about getting work like this out of the platform.

## Response times

Which band a plan sits in is read from the plan configuration, so a new tier cannot quietly go unlisted.

Standard

< 24h

Email support, in order received.

Free

Priority

< 12h

Queue-jumped ahead of standard.

Pro · Creator

Dedicated

< 4h

Named contact, SLA on the engagement.

Studio · Production Studio

Resources

[Documentation](https://aimpreviz.com/documentation) [Product features](https://aimpreviz.com/product) [Terms of service](https://aimpreviz.com/terms) [Privacy policy](https://aimpreviz.com/privacy)

## Frequently asked questions

97 answers

Getting started Previz Infinite and the Infinitum agent The Previz pipeline Script Storyboard Keyframe generation Director Suite Orbit Studio and CineForge Motion previz and animation Camera emulation and lensing Art styles and look profiles Brush and frame editing Upscaling and export Continuity Lock and character consistency Sharing and client review Credits, billing and plans Privacy and security

### Getting started

6

### Previz Infinite and the Infinitum agent

8

### The Previz pipeline

4

### Script

5

### Storyboard

5

### Keyframe generation

7

### Director Suite

8

### Orbit Studio and CineForge

6

### Motion previz and animation

5

### Camera emulation and lensing

5

### Art styles and look profiles

5

### Brush and frame editing

5

### Upscaling and export

5

### Continuity Lock and character consistency

5

### Sharing and client review

5

### Credits, billing and plans

8

### Privacy and security

5

Made with Previz

## What people are making

Frames made in Previz. Every answer above is in service of getting a production to this point faster.

## Still need help?

Can't find what you're looking for? Our support team is ready to help with any question about the platform.

[Contact support](https://aimpreviz.com/help?topic=support#contact) [Read the manual](https://aimpreviz.com/documentation)