Support hub
Everything you need to work the platform — from first frame to final pre-viz delivery. Every plan number below is read from the same configuration the app enforces.
Get in touch
01
Email support
Detailed assistance within 24 hours.
Contact us02Community
Join filmmakers and creators on Discord.
Join Discord03Documentation
In-depth guides for every room.
Read the manualResponse times
Which band a plan sits in is read from the plan configuration, so a new tier cannot quietly go unlisted.
Standard
< 24h
Email support, in order received.
Free
Priority
< 12h
Queue-jumped ahead of standard.
Pro · Creator
Dedicated
< 4h
Named contact, SLA on the engagement.
Studio · Production Studio
Frequently asked questions
97 answersGetting startedPreviz Infinite and the Infinitum agentThe Previz pipelineScriptStoryboardKeyframe generationDirector SuiteOrbit Studio and CineForgeMotion previz and animationCamera emulation and lensingArt styles and look profilesBrush and frame editingUpscaling and exportContinuity Lock and character consistencySharing and client reviewCredits, billing and plansPrivacy and security
Getting started
6Previz Infinite and the Infinitum agent
8The Previz pipeline
4Script
5Storyboard
5Keyframe generation
7Director Suite
8Orbit Studio and CineForge
6Motion previz and animation
5Camera emulation and lensing
5Art styles and look profiles
5Brush and frame editing
5Upscaling and export
5Continuity Lock and character consistency
5Sharing and client review
5Credits, billing and plans
8Privacy and security
5Made with Previz
What people are making
Frames made in Previz. Every answer above is in service of getting a production to this point faster.
Still need help?
Can't find what you're looking for? Our support team is ready to help with any question about the platform.